Privacy Policy

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information, such as your name, phone number, email address, and mailing or project address.
• Payment information, such as billing details when you pay for services (payments are processed by third-party payment processors — see Section 4).
• Project and service information, such as the type of work you're requesting, photos of your property, estimates, scheduling details, and notes from inspections or appointments.
• Any other information you choose to provide when contacting us, requesting an estimate, or communicating with our team.

2. How We Use Your Information

We use the information we collect to:

• Provide estimates, scheduling, inspections, and construction, roofing, siding, masonry, and related services.
• Respond to inquiries and follow up with you regarding requests you've submitted — including estimates, inspections, appointments, and requested services.
• Process payments and manage billing.
• Provide customer support and communicate with you about your project.
• Operate, maintain, and improve our business, website, and customer relationship management (CRM) systems.

3. How We Collect Information

We collect information through:

• Forms submitted on our website (such as estimate requests and contact forms).
• Lead forms submitted through Facebook and Instagram. If you submit an inquiry through one of our Facebook or Instagram forms, we may use the contact details you provide to follow up with you about your inquiry, estimate, inspection, appointment, or requested service.
• Phone calls, emails, and text messages.
• In-person appointments, inspections, and consultations.

4. Who We Share Your Information With

We do not sell your personal information. We may share your information with:

• Our employees and subcontractors, as needed to schedule and complete your project.
• Payment processors, to securely process payments.
• CRM, scheduling, and other software or service providers that help us run our business.
• Government authorities or other third parties, where required by law, regulation, or legal process.

5. Cookies, Analytics & Tracking Technologies

Our website may use cookies, pixels, and similar tracking technologies (including tools such as website analytics and social media advertising pixels) to understand how visitors use our site, measure the performance of our advertising, and improve your browsing experience. You can control or disable cookies through your browser settings; note that some parts of our website may not function properly if cookies are disabled.

6. How We Protect & Retain Your Information

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure. We retain personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements, after which it is securely deleted or de-identified.

7. Your Privacy Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of the personal information we hold about you. To make a request, contact us using the information in Section 11 below, and we will respond in accordance with applicable law.

8. Text & Email Communications

If you provide your phone number or email address, we may contact you by text message, phone, or email regarding estimates, appointments, scheduling, and other service-related communications, including in response to inquiries submitted through our website or our Facebook and Instagram forms. You may opt out of text messages at any time by replying STOP, and you may unsubscribe from marketing emails using the unsubscribe link included in those emails. Message and data rates may apply.

9. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The "Last Updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or would like to make a request regarding your personal information, contact us at:

Top Guard Construction LLC
100 Star Lake Rd, Bloomingdale, NJ 07403
Phone: (973) 626-0028
Email: [email protected]